Refund & Cancellation

At AeroEast Private Limited, refunds are processed under the following specific conditions:

• Event Cancellation: If an event is cancelled by AeroEast or the organizer, a full refund of the ticket face value will be initiated.
• Rescheduling: If an event is rescheduled and you are unable to attend the new date, you may request a refund within the specified window announced for that event.
• Double Billing / Duplicate Transactions: If your account is charged twice for a single booking due to a technical error, the duplicate transaction will be refunded in full.

Once a refund is approved and initiated by our team:

• The refund transaction is immediately sent to our payment processor.
• It generally takes 5 to 7 working days for the refunded amount to be credited back to your original source of payment (bank account, credit/debit card, or wallet).
• In case of delays beyond 7 working days, please contact your card issuing bank or our support team with the transaction ID provided by us.

We advise you to double-check your event selection and dates carefully before checking out:

• We do not accept ticket cancellations or refund requests due to changes in personal plans, illness, or travel issues.
• Tickets cannot be transferred or exchanged for other events unless explicitly permitted by the specific event rules.